Worst Airline
5 June 2007 NEW YORK (Reuters) — JetBlue Airways is still one of the United States’ favorite airlines, despite an embarrassing cancellation fiasco in February that cost the carrier’s chief executive his job, according to a new national survey.
The survey, by Consumer Reports National Research Center, ranked JetBlue as No. 1 in customer satisfaction with a score of 87 out of a possible 100, beating out rivals overall in terms of check-in ease, seating comfort, on-time performance and in-flight service.
Northwest Airlines was ranked 14 with a score of 66, while United Airlines was ranked 16 with a score of 64. US Airways came in last place ranked at 18 with a score of 62.
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